Friday, March 1, 2024

SoundHound, ChowNow answering the (restaurant) name

SoundHound AI, a supplier of voice synthetic intelligence, is becoming a member of forces with ChowNow, a web-based ordering and advertising and marketing platform, to permit eating places to reply and reply to each inbound buyer name. Utilizing SoundHound’s Good Answering service, all eating places on ChowNow have the choice so as to add a functionality that lets them deal with inbound buyer queries by way of a voice assistant or SMS, which means they will not have to decide on between answering the telephone and serving in-house clients.

“Once we say that we assist unbiased eating places, we imply greater than merely saving them cash. We’re serving to them streamline operations, create extra bandwidth, and finally, forge stronger connections with their clients,” Eric Jaffe, ChowNow co-founder and COO stated in an organization press relesae. “What we love about SoundHound is how its expertise helps obtain the entire above, giving eating places an accessible, seamless strategy to improve their order quantity in order that they will dedicate their vitality to constructing a greater buyer expertise.”

The way it works
Constructed on SoundHound’s voice AI platform, the Good Answering system seamlessly uploads and assimilates firm web site info. It then makes use of SoundHound’s superior speech recognition and pure language understanding — leveraging Generative AI — to offer tailor-made, conversational responses to buyer telephone queries about menu gadgets, opening hours and different often requested questions.

If clients wish to place an order, Good Answering will ship them an SMS that routes them to the restaurant’s ChowNow ordering web page the place they will make their alternatives — permitting busy restaurant employees to focus throughout peak intervals.

The absolutely automated agent also can reply utilizing customized solutions or actions stated responses that facilitate reservations and extra by sending a related hyperlink by way of SMS, taking a message or routing the decision to a member of employees on one other quantity. The service also can deal with many calls directly and is on the market 24/7.

“Good Answering was particularly developed to assist eating places go from coping to thriving in relation to inbound calls,” James Hom, SoundHound’s chief product officer stated within the launch. “By becoming a member of forces with ChowNow, we might help be certain that eating places do not need to let the telephone ring out, and that they will seize vital income even throughout peak occasions after they cannot all the time pick-up.”

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